Stytch - Elevated SMS OTP errors/ delays – Incident details

All systems operational

Show current status

Elevated SMS OTP errors/ delays

ResolvedDegraded performance1 hour 43 minutes

Affected

Message deliverability

Partial outage from 4:57 PM to 6:38 PM, Degraded performance from 6:38 PM to 6:40 PM

  • ResolvedUTC

    This incident has been resolved.

    We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages.

  • MonitoringUTC

    The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident.

  • InvestigatingUTC

    SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.