Live API
Test API
Javascript SDK
Device Fingerprinting
Nov 2023
This incident has been resolved.
We've deployed a fix and the impact appears to be mitigated. Continuing to monitor.
We've identified the issue and are rolling out a fix.
We're seeing elevated error rates for B2B logins for customers using our frontend JavaScript SDK.
Oct 2023
We experienced elevated 500 errors in the Dashboard for about an hour, specifically for the User and Member Management tabs.
We have identified elevated 500 errors in the Stytch Dashboard, specifically for the User and Member Management tabs.
Underlying API and SDK functionality is unaffected.
This issue has been resolved.
We've rolled out a fix, and the Stytch Dashboard now loads properly. We'll continue to monitor.
We've identified an issue that's preventing the Stytch Dashboard from loading properly. We're currently deploying a fix.
We'll remain on our backup messaging provider until our primary provider recovers.
We've switched to a backup messaging provider and are seeing higher WhatsApp success rates. We'll continue to monitor.
We're seeing increased 500 errors in response to our WhatsApp endpoints. We're currently investigating.
Sep 2023
SMS success rates have recovered.
Phone numbers from affected carriers now appear to be receiving SMS. We're continuing to monitor.
We are currently investigating this incident.
Maintenance has completed successfully
Maintenance is now in progress
We are performing routine database maintenance and our Test environment may experience some brief instability.
We are planning for some scheduled maintenance in our Test environment. There may be increased 500's in our Test API during this time, there will be no impact to our Live environment.
The root cause of this event was an AWS networking incident that affected multiple regions. This AWS incident resulted in increased latency and a small increase in API errors (~0.1% of traffic) across our API for approximately 35 minutes today (17:20Z to 17:55Z).
Our fix has returned API latency and errors to normal. We're continuing to monitor.
We've identified an issue and deployed a fix for the issue. We're starting to see recovery and are continuing to monitor.
We're investigating reports of increased latency in our API.
We've identified and addressed the root cause. The issue has been fully resolved.
We're aware of an issue causing elevated error rates in our Test environment. Our Live environment is not affected.
Sep 2023 to Nov 2023
