Stytch - Elevated error rate in API – Incident details

All systems operational

Elevated error rate in API

Resolved
Degraded performance
Started about 12 hours agoLasted about 6 hours

Affected

Live API

Degraded performance from 11:59 AM to 5:44 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor as API error rates recover. Customers may receive errors authenticating in certain regions.

  • Monitoring
    Monitoring

    Services are recovering in the upstream provider; customers may continue to observe higher-than-normal error rates in the Stytch API in the meantime.

  • Investigating
    Investigating

    We are currently investigating an increase in 5XX errors in the Stytch API due to impact from an upstream provider outage.