Stytch - Increased errors sending SMS in North America – Incident details

All systems operational

Increased errors sending SMS in North America

Resolved
Operational
Started about 2 years agoLasted 2 hours 59 minutes

Affected

Live API

Operational from 12:21 AM to 3:21 AM

Test API

Operational from 12:21 AM to 3:21 AM

Updates
  • Resolved
    UTC
    Resolved

    SMS sending is back to normal.

  • Monitoring
    UTC
    Monitoring

    Some North American phone networks are encountering increased errors across both our primary and secondary SMS providers. Currently this is affected ~2% of attempted SMS sends.

    We're working with our providers to improve deliverability; we will continue to monitor.