Stytch - Increased WhatsApp error rates – Incident details

All systems operational

Increased WhatsApp error rates

Resolved
Degraded performance
Started almost 3 years agoLasted 26 minutes

Affected

Live API

Degraded performance from 9:41 PM to 10:07 PM

Test API

Degraded performance from 9:41 PM to 10:07 PM

Updates
  • Resolved
    UTC
    Resolved

    We'll remain on our backup messaging provider until our primary provider recovers.

  • Monitoring
    UTC
    Monitoring

    We've switched to a backup messaging provider and are seeing higher WhatsApp success rates. We'll continue to monitor.

  • Investigating
    UTC
    Investigating

    We're seeing increased 500 errors in response to our WhatsApp endpoints. We're currently investigating.