Stytch - Users on some phone carriers are not receiving SMS OTP codes. – Incident details

All systems operational

Users on some phone carriers are not receiving SMS OTP codes.

Resolved
Operational
Started almost 3 years agoLasted 29 minutes

Affected

Live API

Operational from 7:40 PM to 8:10 PM

Updates
  • Resolved
    UTC
    Resolved

    SMS success rates have recovered.

  • Monitoring
    UTC
    Monitoring

    Phone numbers from affected carriers now appear to be receiving SMS. We're continuing to monitor.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.