Stytch - Small percentage of SMS requests resulting in 500 errors – Incident details

All systems operational

Small percentage of SMS requests resulting in 500 errors

Resolved
Degraded performance
Started about 13 hours agoLasted about 1 hour

Affected

Message deliverability

Degraded performance from 4:30 PM to 5:27 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Investigating
    UTC
    Investigating

    A small percentage of SMS requests are currently resulting in 500 / internal_server_errors due to an upstream messaging issue.